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FAQ
Shipping and Returns
Is shipping included on my order?
Shipping is included in both our Starter and and Experience programs of NAD+. Remember, our NAD+ treatment is available to United States residents only.
How long will it take to receive my order?
We cold-ship in insulated packaging via 2-day FedEx or UPS to your delivery address upon completion of your medical consultation. This ensures that your NAD+ maintains its integrity during shipment.
Returns and Cancellations
You can cancel your order any time before your package ships. Once your order leaves our facility, it can no longer be returned or refunded due to the nature of the product. If you purchase the Experience program (2000mg), you'll receive 2 shipments of 1000mg each to fulfill your order. If you choose to cancel before receiving both shipments, your refund will be calculated based on the current 1000mg vial price and number of shipments remaining.
Medical Consulation
How do I schedule my consult?
Once you complete checkout, you'll receive an email with a Calendly link to schedule your consult for a day and time that works for you.
How long will the consultation last?
Your consultation won't take more than 10-15 minutes. A member of our medical team will instruct you on administration and usage, and answer any product-related questions you might have.
What if I need more help later?
Don't worry, you'll have continued access to our experts as long as you're on the program! Just email support@lpimed.com and a member of our team can help.
Injection Techniques
How do I administer the injection?
Using the provided syringe, draw up the recommended amount of NAD+ and inject according to the instructions you received during your consultation. You can also consult the brochure that is included with your package, which provides detailed injection instructions.
Where should I inject?
We recommend subcutaneous injection into the abdomen or intramuscular injection into the side of the shoulder muscle (lateral deltoid).
How much NAD+ should I take?
Your customized dosage will be set after your consultation with one of our medical experts. Remember, our NAD+ is formulated at 200mg/mL, which means 25 units on your syringe will be 50mg of NAD+, 50 units will be 100mg of NAD+, and so on.
General NAD+ Questions
Do I need to refrigerate my NAD+ vial?
Yes! Your NAD+ is cold-shipped to you and should be refrigerated upon receipt and when not in use.
What happens if I run out of syringes?
You can purchase additional syringes at your local drugstore (CVS, Walgreens, Rite Aid).
When will I start to feel results?
Many of our clients report feeling more energy the day of their first injection!
What comes with my NAD+ package?
You'll receive either 1000mg (5mL) or 2000mg (2 x 5mL) of injectable NAD+ formulated at 200mg/mL, alcohol wipes, and syringes for administration. If you purchase the Experience program (2000mg), you'll receive 2 separate shipments of 5mL each to fulfill your order.